Refer.com, Inc. User Agreement
(Last Updated: June 4, 2018)
Refer.com is a professional relationship and referral business that allows professionals to share their business contact information with potential clients, other similarly affiliated business professionals and connected business professionals that are in complementary business areas to each business professional’s area of expertise.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Your Registration Obligations
To obtain and use our products and services, you will be required to register with Refer.com, Inc. by completing a registration form and designating a user ID and password. When registering with Refer.com, Inc. you agree to: (a) provide true, accurate, current and complete information about yourself and (b) promptly update your registration data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current or future use of the products and services (or any portion thereof).
You may not authorize any third party to access or use the products or services on your behalf. You are responsible for maintaining the confidentiality of the user ID and password, and are fully responsible for all activities that occur under your user ID or password. You agree to immediately notify Refer.com, Inc. of any unauthorized use of your user ID or password or any other breach of security. Refer.com, Inc. cannot and will not be liable for any loss or damage arising from any unauthorized use of your account.
The entire content included in this site, including but not limited to design, text, software, platforms, graphics, other files or code and their selection and arrangement (“Content”) are: Copyright 2018 Refer.com, Inc. ALL RIGHTS RESERVED, and/or the proprietary property of its participating designers, affiliates and licensors. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Refer.com, Inc. or purchasing Refer.com, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Refer.com, Inc. or to purchase Refer.com, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the Content of this site is strictly prohibited, unless authorized by Refer.com, Inc.Refer.com, Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
The Company retains an irrevocable, perpetual, worldwide, royalty-free right to duplicate, improve, distribute, publish, sell, remove, retain, add, process, analyze, use and commercialize, in any way now known or in the future discovered, any Information you provide directly or indirectly, on the Site, including but not limited to any user generated written or recorded content, ideas, concepts, techniques or data, without any further consent, notice, and/or compensation to you or to any third parties.
All trademarks, service marks and trade names of Refer.com, Inc. used in the site are trademarks or registered trademarks of Refer.com, Inc., and may not be copied, imitated or used, in whole or in part, without our prior written permission or that of our licensors. Other product and company names may be trade or service marks of their respective owners.
Refer.com, Inc. may have patents, patent applications, trademarks, copyrights or other intellectual property rights covering subject matter in its site that are part of the company’s products. Unless we have granted you licenses to our intellectual property in this user agreement, our providing you with such web pages does not give you any license to our intellectual property. Any rights not expressly granted herein are reserved.
This site and the materials and products on this site are provided “as is,” “with all faults” and “as available” and Refer.com, Inc. makes no warranties, express or implied. To the fullest extent permissible pursuant to applicable law, Refer.com, Inc. disclaims all warranties, express, statutory or implied, including, but not limited to, (1) warranties or conditions of merchantability, fitness for a particular purpose, workmanlike effort, title, quiet enjoyment, no encumbrances, no liens and non-infringement, and (2) warranties or conditions arising through course of dealing or usage of trade. Refer.com, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Refer.com, Inc. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. There are no warranties that extend beyond the face of this user agreement.
Limitation of Liability
In no event will Refer.com, Inc. be liable for any damages, including without limitation, any indirect, special, consequential, incidental or punitive damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Refer.com, Inc. has been advised of the possibility of such damages. The exclusion of damages under this Section is independent of your exclusive remedy and survives in the event such remedy fails of its essential purpose or is otherwise deemed unenforceable. These limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) negligence, or (4) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above limitations may not apply to you. IF YOU ARE DISSATISFIED WITH ANY OF OUR PRODUCTS OR SERVICES, OR YOU DO NOT AGREE WITH ANY PART OF THIS USER AGREEMENT, OR YOU HAVE ANY OTHER DISPUTE OR CLAIM WITH OR AGAINST REFER.COM, INC. OR ANY OF ITS LICENSORS OR SERVICE PROVIDERS WITH RESPECT TO THIS USER AGREEMENT OR THE PRODUCTS AND SERVICES, THEN YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE PRODUCTS OR SERVICES. In the event that notwithstanding the foregoing disclaimers and indemnification, Refer.com, Inc. is found responsible to any user for any reason whatsoever, our responsibility shall be limited to the amounts actually paid by such user for the products and services and shall not include punitive damages or consequential or resulting damages of any nature.
In the event that a Refer.com, Inc. product is mistakenly listed at an incorrect price, Refer.com, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Refer.com, Inc. reserves the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Refer.com, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Refer.com, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Charter, Business Booster and Perpetual Memberships
Certain users may be offered and elect to purchase various programs which include perpetual subscriptions to the application (Charter, Business Booster Program and Perpetual Membership). These programs include and provide certain special assistance in set-up and system use, and also a perpetual subscription to the application, including future upgrades. Refer.com, Inc. reserves the right to alter the application at any time, including changes that may fundamentally alter its capabilities. Further, our ability to continue to provide the application over time, depends of the survival and longevity of the company. In the event that the software is no longer offered to any users for any reason, Refer.com, Inc. makes no guarantee as to the longevity and survivability of the application. In such event, Refer.com, Inc. will not be required to refund any program or membership fees.
Modifications to this User Agreement
Refer.com, Inc. reserves the right, at its sole discretion, to change, modify or otherwise alter this user agreement at any time. You can find the most recent version of these terms and conditions on the site, with the date of last modification noted above. Such modifications shall become effective immediately upon the posting thereof. Therefore, we encourage you to check the date of our user agreement whenever you visit the site to check if it has been updated. You must review this user agreement on a regular basis to keep yourself apprised of any changes. If you do not agree to the revised terms and conditions, your sole recourse is to immediately stop all use of the products. Your continued use of the products following the posting of modifications will constitute your acceptance of the revised terms and conditions. Should you have any questions regarding use of our site, please submit a ticket from our “Contact Us” page.
Refer.com, Inc. may send you communications or data or other notices to you by means of e-mail, a general notice on the site, or by other reliable method to the address or contact information you have provided to Refer.com, Inc. This communication may include but is not limited to (i) notices about your use of our products and services, including any notices concerning violations of use, (ii) updates, and (iii) promotional information and materials regarding our products and services. We will give you the opportunity to opt-out of receiving electronic mail from us by following the opt-out instructions provided in the message.
Your use of this site shall be governed in all respects by the laws of the state of Idaho, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that exclusive jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Refer.com, Inc. products or services) shall be in the state or federal courts located in Ada County, Idaho. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Refer.com, Inc. products or services) must be commenced within one (1) year after the claim or cause of action arises. If a claim is not filed within such one-year period, that claim is permanently barred. This applies to you and your successors. It also applies to our successors and assigns.
Refer.com, Inc.‘s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Refer.com, Inc. may assign its rights and duties under this contract, in whole or in part, to any party at any time without notice to you. You may not assign this contract, or any part of it, to any other party. Any attempt by you to do so is void. By using the Refer.com, Inc. products and services, users outside the United States understand and consent to the processing of personal information in the United States.
If any part of these terms and conditions are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall continue in effect. A printed version of this user agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this user agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
User Conduct/Acceptable Use Policy
Unauthorized use of Refer.com, Inc. products and services, or the resale of said products and services without our prior written consent is prohibited. You shall not copy, sell, transfer, distribute, publish or assign your license to our products and services in any format to any third party.
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Refer.com, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Refer.com, Inc. has the right to remove any content if we have reason to believe that displaying such content may infringe the rights of a third party or subject Refer.com, Inc. to expense or liability. Please notify us by ticket submission from our “Contact Us” page regarding any content that you believe might violate applicable or your intellectual property rights or contain undesirable images of or links or references to tobacco and alcohol products, profanity, pornography, violence, prejudicial content, or content that is obscene, lewd, lascivious, excessively violent, harassing or otherwise objectionable.
Refer.com, Inc. reserves the right, in its sole discretion, to determine whether and what action to take in response to each such notification, and any action or inaction in a particular instance shall not dictate or limit our response to a future complaint. You acknowledge and agree that Refer.com, Inc. shall not assume or have any liability for any action or inaction by Refer.com, Inc. with respect to any user content.
Additionally, Refer.com, Inc. reserves the right, without limitation, to terminate your access to use of the site and our products and services if, in our view, your conduct fails to meet out guidelines for user conduct. All judgments concerning the applicability of these user guidelines shall beat the sole and exclusive discretion of Refer.com, Inc.
Refer.com, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Refer.com, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Refer.com, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Refer.com, Inc. in its sole discretion.
You agree to indemnify, defend, and hold harmless Refer.com, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Refer.com, Inc. reserves the right assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with Refer.com, Inc. in asserting any available defenses.
Payment of Fees; Automatic Renewal
The fees applicable for Refer.com, Inc. products and services are available at www.refer.com and as published within the products and services. Refer.com, Inc. reserves the to change the fees or applicable charges and to institute new charges at any time, upon thirty (30) days prior notice to you (which may be sent by email to the address you have most recently provided to us).
Unless (1) specifically agreed upon in writing between user and Refer.com, Inc. at the commencement of a subscription term, or (2) unless user notifies Refer.com, Inc. via a phone call to 208-853-2900 (with cancellation confirmation from a Refer.com, Inc. representative) no later than fourteen (14) days prior to the conclusion of the term, at the conclusion of any service term, whether monthly, yearly or otherwise, Refer.com, Inc. will automatically renew the subscription for the same term and will charge the user’s credit card [or employ another payment method as agreed between the company and the user such as a check or wire transfer] on the first day of the renewal term.
Payments for all accounts are due within 30 days of billing date. If payment is not received by the end of the 30-day time period, the user’s account will be frozen and inaccessible until all outstanding payments have been processed by Refer.com, Inc. Users retain the responsibility for settling all outstanding balances in a timely manner and maintaining updated billing information. If not complied with, at the end of 90 days, the user’s account will be deactivated.
Refund of Charges
Except as specifically set forth in this section, all Refer.com, Inc. products and services are prepaid for the period selected (monthly, yearly or otherwise) and are non-refundable. This includes accounts that are renewed in accordance with the previous section.
When users cancel their account, they will not be issued refunds for their most recent (or any previous) billing. Annual subscribers who wish to cancel and request a refund may do so within 30 days of the day on which they were charged for their account; in these cases, only a partial refund equivalent to 80% of the annual fee will be returned. Other requests for refunds may be processed at the sole discretion of a Refer.com, Inc. sales staff member.
Requests to cancel or change services must be 1) received in writing via email, or else submitted electronically through the application. All cancellations and downgrades are processed automatically. Valid requests for refunds will be processed within 5 business days.
In an attempt to provide increased value to our visitors, Refer.com, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Refer.com, Inc., Refer.com, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Refer.com, Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Refer.com, Inc. shall have no liability, obligation or responsibility for any correspondence, purchase or promotion between you and any such third-party. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. Nonetheless, Refer.com, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Data We Collect
Data You Provide To Refer.com
To create an account, you need to provide data your name, email address, mobile phone number, zip code, address, a username, a password and a credit card. Other data that you can provide to better support your refer.com profile for better use of our service include, but are not limited to, your business address, fax number, business phone number, business category of your profession, an image of yourself or your business and other profession related data that will ensure your profile is most accurate to enable Refer.com to provide the best value for the service we provide. You can also give other data to us, such as by syncing your address book or calendar.
We collect personal data from you when you provide, post or upload it to our services, such as when you fill out a form, respond to a survey, or connect with a referring professional in Refer.com. If you opt to import your address book, we receive your contacts, including contact information your service provider(s) or app automatically added to your address book when you communicated with addresses or numbers not already in your list. Refer.com allows you and Refer.com’s automated systems share your uploaded address book, other contacts manually entered by yourself and calendar meeting information to keep growing your network by suggesting connections for you and others, and by providing information about them, e.g. times, places, attendees and contacts.
You don’t have to post or upload personal data; though if you don’t, it may limit your ability to grow and engage with your Refer.com referral network.
Others may post or write about you. You and others may post content that includes information about you (as part of articles, posts, comments, videos) on Refer.com and unless you approve reviews or testimonials these will not be displayed on your profile at Refer.com, however these testimonials will remain in the Refer.com system for your reference in the future.
We receive personal data about you when you use the services of our customers and partners, such as employers, prospective employers and applicant tracking systems providing us data to allow you to professionally contact your referrals and professionals in your network.
To provide you with the best Refer.com experience and for your account protection we log usage data when you visit or otherwise use our services, including our sites, app and platform technology (e.g., our off-site plugins), such as when you view or click on content, when you perform a search, install or update one of our mobile apps, share articles or give referrals. We use log-ins, cookies, some device information and internet protocol (“IP”) addresses and geolocation to identify you and log your use.
Refer.com will store and track when you send, receive, or engage with messages in connection with our Refer.com service(s) and use technology to validate and test data for potential illegitimate information (e.g. potential spam, defamation of others and data that could expose Refer.com or you to activity deemed in-applicable to business and professionals.
How We Use Your Data
Refer.com uses your data to provide, support, personalize and develop our services. How we use your personal data will depend on which services you use, how you use those services and the choices you make in your settings. We use the data that we have about you to provide and personalize, including with the help of automated systems and inferences we make, Refer.com service(s) to ensure your referral network, other associated professionals and clients is relevant for you to use the Refer.com service to the maximum potential of the service. Our services help you connect with others, find and be found for business opportunities, stay informed, get referrals, manage clients and be more productive.
Our services allow you to stay in touch and up to date with colleagues, partners, clients, and other professional contacts. To do so, you will “connect” with the professionals who you choose, and who also wish to “connect” with you. Subject to your settings, when you connect with other subscribers, you will be able to search each other’s connections in order to exchange professional opportunities.
We will use data about you (such as your profile, profiles you have viewed, or data provided through address book uploads or partner integrations) to help others find your profile, suggest connections for you and others (e.g. subscribers who share your contacts or job experiences) and enable you to invite others to become a Member and connect with you. You can also opt-in to allow us to use your precise location or proximity to others for certain tasks (e.g. to suggest other nearby subscribers for you to connect with, calculate the commute to a new job, or notify your connections that you are at a professional event).
It is your choice whether to invite someone to our services, send a connection request, or allow another Member to become your connection. When you invite someone to connect with you, your invitation will include your name, photo, network and contact information. We will send invitation reminders to the person you invited. You can choose whether or not to share your own list of connections with your connections.
Visitors have choices about how we use their data.
How We Share Information
Any data that you include on your profile and any content you post or social action (e.g. connections, comments, shares) you take on our services will be seen by others.
Your profile is fully visible to all subscribers and customers of our services. Subject to your settings, it can also be visible to others on or off of our services (e.g., Visitors to our services or users of third-party search engines). Your settings, degree of connection with the viewing subscriber, the subscriptions they may have, their usage of our services and search types (e.g., by name or by keyword) impact the availability of your profile and whether they can view certain fields in your profile. Any information you share through your profile page on our services will be viewable by it and others who visit those pages.
You may link your account with others’ services so that they can look up your contacts’ profiles, post your shares on such platforms, or start conversations with your connections on such platforms. Excerpts from your profile will also appear on the services of others. Subject to your settings, other services may look-up your profile. When you opt to link your account with other services, personal data will become available to them. The sharing and use of that personal data will be described in, or linked to, a consent screen when you opt to link the accounts. For example, you may link your Twitter or Facebook account to share content from our services into these other services, or your email provider may give you the option to upload your Refer.com contacts into its own service. You may revoke the link with such accounts. Subject to your settings, excerpts from your profile will appear on the services of others (e.g., search engine results, mail and calendar applications that show a user a “mini” Refer.com profile of the person they are meeting or messaging, social media aggregators.). “Old” profile information remains on these services until they update their data cache with changes you made to your profile.
We may use others to help us with our services. We use others to help us provide our services (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
We may need to share your data when we believe it’s required by law or to help protect the rights and safety of you, us or others. It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of our service (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of Refer.com, our subscribers, personnel, or others. We attempt to notify subscribers about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.
Change in Control or Sale
We keep most of your personal data for as long as your account is open and after it is closed. We retain your personal data while your account is in existence or as needed to provide you services. This includes data you or others provided to us and data generated or inferred from your use of our services. Even if you only use our services when looking for a new connection every few years, we will retain your information and keep your profile open until you decide to notify Refer.com to remove your account. In some cases, we choose to retain certain information (e.g., visits to sites carrying our “share with Refer.com” or “Refer Me” plugins without clicking on the plugin) in a depersonalized or aggregated form.
Rights to Access and Control Your Personal Data
You can access or delete your personal data. You have many choices about how your data is collected, used and shared. We provide many choices about the collection, use and sharing of your data, from deleting or correcting data you include in your profile and controlling the visibility of your posts to advertising opt-outs and communication controls. We offer you settings to control and manage the personal data we have about you.
For personal data that we have about you:
Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide services to you).
Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.
Right to Display your Referral Card: You can choose to make your Referral card hidden to others outside the network within your account settings. Visitors can learn more about how to make these requests here. You may also contact us using the contact information below, and we will consider your request in accordance with applicable laws. Residents in the Designated Countries may have additional rights under their laws.
We keep some of your data even after you close your account. We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our User Agreement, or fulfill your request to “unsubscribe” from further messages from us. We will retain de-personalized information after your account has been closed.
Information you have shared with others will remain visible after you closed your account or deleted the information from your own profile or mailbox, and we do not control data that other subscribers copied out of our services. Groups content and ratings or review content associated with closed accounts will show an unknown user as the source. Your profile may continue to be displayed in the services of others (e.g., search engine results) until they refresh their cache.
Our services allow you to stay informed about news, events and ideas regarding professional topics you care about, and from professionals you respect. Our services also allow you to improve your professional skills or learn new ones. We use the data we have about you (e.g., data you provide, data we collect from your engagement with our services and inferences we make from the data we have about you), to recommend relevant content and conversations on our services, suggest skills you may have to add to your profile and skills that you might need to pursue your next opportunity. So, if you let us know that you are interested in a new skill (e.g., by watching a learning video), we will use this information to personalize content in your feed, suggest that you follow certain subscribers on our site, or watch related learning content to help you towards that new skill. We use your content, activity and other data, including your name and picture, to provide notices to your network and others. For example, subject to your settings, we may notify others that you have updated your profile, posted a blog, took a social action, made new connections or were mentioned in the news.
Our services allow you to collaborate with colleagues, search for potential clients, customers, partners and others to do business with. Our services allow you to communicate with other subscribers and schedule and prepare meetings with them. If your settings allow, we scan messages to provide “bots” or similar tools that facilitate tasks such as scheduling meetings, drafting responses, summarizing messages or recommending next steps.
Our premium services allow paying users to search for and contact subscribers through our services, such as searching for and contacting potential similar minded professionals, sales leads and co-workers, and promote content through social media, SMS text messaging and e-mail.
We sell premium services that provide our customers and subscribers customized-search functionality and tools (including messaging and activity alerts) as part of our engagement, lead grooming and professional network referrals. Customers can export limited information from your profile, such as name, headline, current company, current title, and general location (e.g., Boise), in order to manage sales leads. A premium services customer can store information he/she has about you in our premium services, such as a contact information or sales history. The data provided about you by these customers is subject to the policies of those customers.
We will contact you and enable communications between Refer.com subscribers. We may contact you through email, mobile phone, notices posted on our websites or apps, messages to your Refer.com inbox, and other ways through our services, including text messages and push notifications. We will send you messages about the availability of our services, security, or other service-related issues. We also send messages about how to use the services, network updates, reminders, connection suggestions and promotional messages from us and our partners. You may change your communication preferences at any time. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal notices.
We promote our services to you and others within the Refer.com community. We use data and content about subscribers for invitations and communications promoting subscribership and network growth, engagement and our services.
We seek to create economic opportunity for subscribers of the global professionals to allow them to be more productive and successful. We use the personal data available to us to research social, economic and workplace trends, professional skills and policies that help bridge the gap in various industries and geographic areas. In some cases, we work with trusted third parties to perform this research, under controls that are designed to protect your privacy. We publish or allow others to publish economic insights, presented as aggregated data rather than personal data.
Polls and surveys are conducted by us and others through our services. You are not obligated to respond to polls or surveys, and you have choices about the information you provide. You may opt-out of survey invitations.
We use data to help you and fix problems. We use the data (which can include your communications) to investigate, respond to and resolve complaints and service issues (e.g., bugs).
Security and Investigations
Refer.com Security, Privacy and Architecture
(Last Updated: June 4, 2018)
Refer.com’s Corporate Trust Commitment
Refer.com is committed to achieving and maintaining the trust of our customers. Integral to this mission is providing a robust security and privacy program that carefully considers data protection matters across our suite of services, including data submitted by customers to our services (“Customer Data”).
Online Policy Only
This documentation describes the architecture of, the security and privacy-related audits and certifications received for, and the administrative, technical, and physical controls applicable to the services Refer.com provides (“Refer.com Services”).
The infrastructure used by Refer.com to host Customer Data submitted to the Refer.com Services is provided by a third-party provider, Amazon Web Services, Inc. (“AWS”). Currently, the infrastructure hosted by AWS in provisioning of the Refer.com Services is located in the United States. Additionally, a portion of customer support for the Refer.com Services is provided using third party technology for secure storage of our client’s contact information, and credit card information.
Audits and Certifications
The following security and privacy-related audits and certifications are applicable to the Refer.com Services:
Refer.com operates in an ITAR (International Traffic in Arms Regulations) Certified Facility as overseen by the US State Department and all employees are trained and tested at least annually on ITAR requirements and procedures requiring among other things security of data, company know-how, technical capabilities and facility. These guidelines are designed to protect company data from capture by foreign governments and other entities hostile to the United States and thus provide corollary benefits for the protection of sensitive data from incursion by other outside entities as well.
A PCI Compliance Audit and Certification is conducted on an annual basis by Trustwave as required by certain financial institutions with which Refer.com does business. These audits concern the security of sensitive customer data of all sorts, but also including credit card data. Refer.com is currently certified to be in full Compliance with PCI standards.
Additionally, the Refer.com Services undergo security assessments by internal personnel and third parties, which include infrastructure vulnerability assessments and application security assessments, on at least an annual basis.
Security of Data Overview
We recognize that all client data, including contact details and correspondence is confidential. This recognition manifests itself in two major ways within Refer.com: 1) Strict internal procedures limiting and controlling our employee’s access to client data. Beyond these procedures, password protections and other usual measures, all of our employees are required to sign a Secrecy and Confidentiality Agreement which we enforce and which is binding upon them; and 2) We utilize state of the art security procedures to protect our databases within an Amazon Cloud solution.
Cross-Border Data Transfers
We may store and use your data outside your country. We process data both inside and outside of the United States and rely on legally-provided mechanisms to lawfully transfer data across borders. Countries where we process data may have laws which are different, and potentially not as protective, as the laws of your own country.
The Refer.com Services include a variety of security controls. These controls include:
- Unique user identifiers (user IDs) to ensure that activities can be attributed to the responsible individual;
- Password length controls;
- Password complexity requirements for Web and mobile access to the Refer.com Services;
- Web and mobile access to the Refer.com Services via OAuth;
Security Procedures, Policies and Logging
The Refer.com Services are operated in accordance with the following procedures to enhance security:
- User passwords are stored using a salted hash format and are never transmitted unencrypted;
- User access log entries will be maintained, containing date, time, URL executed or entity ID operated on, operation performed (viewed, edited, etc.) and source IP address. Note that source IP address might not be available if NAT (Network Address Translation) or PAT (Port Address Translation) is used by a customer or its ISP;
- Logs will be stored in a secure centralized host to prevent tampering;
- Passwords are not logged under any circumstances;
- No defined passwords are set by Refer.com;
- OAuth tokens are encrypted and not transmitted unencrypted.
Refer.com, or an authorized independent third party, will monitor the Refer.com Services for unauthorized intrusions using network-based intrusion detection mechanisms. Refer.com may analyze data collected by users’ web browsers (e.g., device type, screen resolution, time zone, operating system version, browser type and version, system fonts, installed browser plug-ins, enabled MIME types, etc.) for security purposes, including to detect compromised browsers, to prevent fraudulent authentications, and to ensure that the Refer.com Services function properly.
All systems used in the provision of the Refer.com Services, including firewalls, routers, network switches and operating systems, log information to their respective systems log facility or a centralized syslog server (for network systems) in order to enable security reviews and analysis.
Refer.com maintains security incident management policies and procedures. Refer.com promptly notifies impacted customers of any actual or reasonably-suspected unauthorized disclosure of their respective Customer Data by Refer.com or its agents of which Refer.com becomes aware to the extent permitted by law.
Access to the Refer.com Services, directly or via the Refer.com API, requires a valid user ID and password combination, or an API key/secret, both of which are encrypted via TLS while in transmission. Following a successful authentication, a random session ID is generated and stored in the user’s browser to preserve and track session state.
Production data centers used to provide the Refer.com Services have systems that control physical access to the data center. These systems permit only authorized personnel to access secure areas. The facilities are designed to withstand any adverse weather and other reasonably predictable natural conditions, are secured by around-the-clock guards, physical access screening and escort-controlled access, and are also supported by on-site back-up generators in the event of a power failure.
Reliability and Backup
All networking components, load balancers, web servers and application servers are configured in a redundant configuration. All Customer Data submitted to the Refer.com Services is stored on a primary database server that is clustered with a backup database server for redundancy. All Customer Data submitted to the Refer.com Services is backed up daily.
The Refer.com Services do not scan for viruses that could be included in attachments or other data uploaded into the Refer.com Services by customers.
The Refer.com Services use industry-accepted encryption products to protect Customer Data and communications during transmissions between a customer’s network and the Refer.com Services, including 256-bit TLS Certificates and 256-bit AES encryption at a minimum.
Return of Customer Data
Within 30 days post contract termination, customers may request return of their respective Customer Data, to the extent such Customer Data can be copied and exported from the Refer.com Services and the ability to export such data is generally made available to customers, by contacting email@example.com.
Deletion of Customer Data
After contract termination, to request deletion of Customer Data submitted to the Refer.com Services, contact us at firstname.lastname@example.org. After such deletion is initiated by Refer.com, Customer Data will remain in inactive status on back-up media for 90 days, after which it will be overwritten or deleted. This process is subject to applicable legal requirements. Without limiting the ability for customers to request return of their Customer Data submitted to the Refer.com Services, Refer.com reserves the right to reduce the number of days it retains such data after contract termination. Refer.com will update this Refer.com Security, Privacy, and Architecture Documentation in the event of such a change.
Sensitive Personal Data
Important: The following types of sensitive personal data may not be submitted to the Refer.com Services: government issued identification numbers; financial information (such as credit or debit card numbers, any related security codes or passwords, and bank account numbers); personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, and the processing of data concerning health or sex life; information related to an individual’s physical or mental health; and information related to the provision or payment of health care. For clarity, the foregoing restrictions do not apply to financial information provided to Refer.com for the purposes of checking the financial qualifications of, and collecting payments from, its customers, the processing of which is governed by the Web Site Privacy Statement for the Refer.com Services.
Tracking and Analytics
Refer.com may track and analyze use of the Refer.com Services for the purposes of security and helping Refer.com improve both the Refer.com Services and the user experience in using the Refer.com Services. Refer.com may also use this information and users’ e-mail addresses to contact customers or their users to provide information about the Refer.com Services. Without limiting the foregoing, Refer.com may share data about Refer.com customers’ or their users’ use of the Refer.com Services (“Usage Statistics”) to Refer.com’s service providers for the purpose of helping Refer.com in such tracking or analysis, including improving its users’ experience with the Refer.com Services, or as required by law.
Interoperation with Other Refer.com Services
The Refer.com Services may interoperate with other services provided by Refer.com which are subject to these same Refer.com Security, Privacy and Architecture policies.
Direct Marketing and Do Not Track Signals
Our statements regarding direct marketing and “do not track” signals. We currently do not share personal data with third parties for their direct marketing purposes.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
You can contact us or use other options to resolve any complaints. If you have questions or complaints regarding this Policy, please first contact Refer.com online. You can also reach us by physical mail. If contacting us does not resolve your complaint, you have more options. Residents in the Designated Countries may also have the right to contact the BBB located in Idaho.
Please contact us using the following information:Refer.com
250 S 5th St, Ste 301
Boise, ID 83702